As a Shopify merchant, you should know that the SMS notification templates can enhance your customer communication by letting you personalize key updates like order confirmations and shipping notifications. 

In this guide, we’ll show you how to edit these SMS notification templates on both desktop and mobile browsers. Follow these steps to ensure your SMS notifications reflect your brand’s voice and enhance the customer experience.

How to Edit the Templates for SMS Notifications on Desktop

Step 1: Go to Notifications

• Log in to your Shopify admin
• In the left sidebar, go to Settings > Notifications.

Step 2: Choose the Notification

• Enter the Customer notifications area.

• Click on the name of the one you want to edit (e.g., “Order confirmation”, “Shipping confirmation”).

Step 3: Edit the SMS Template

• On the notification page, you’ll see sections for Email and SMS.

• Click on the SMS box to expand the template editor. To customize order confirmation SMS, you need to install an SMS app on the Shopify App Store.

• Here, I will choose to install the Yotpo Email Marketing & SMS. 

• Now, you can edit the SMS template to your liking.

Note: You cannot add images or formatting to SMS.

Reminders: 

• Not all email notifications have an SMS counterpart.
• You can use Liquid variables (e.g., {{ order.name }}) to personalize the SMS.
• Be mindful of character limits; long messages might be split into multiple texts.
• Preview changes if possible, as some apps offer test SMS functionality.

Bonus: How to Edit the Templates for SMS Notifications on iPhone/ Android

While you can’t directly edit SMS templates within the Shopify mobile app, you can do this on your phone’s browser. Here’s how:

Step 1. Access Shopify Admin on Mobile Browser

• Open your preferred browser on your iPhone or Android device.
• Go to your Shopify store’s admin URL (usually yourstorename.myshopify.com/admin).
• Log in with your Shopify credentials.

Step 2. Navigate to Notifications:

• Tap the three-line menu icon (☰) in the top left corner.
• Scroll down and tap on Settings.
• On the Settings page, tap Notifications.

Step 3. Choose the Notification:

• You’ll see a list of notification types.
• Tap on the one you want to edit (e.g., “Order confirmation,” “Shipping confirmation”).

Step 4. Edit the SMS Template

• Scroll down to find the SMS section.
• Tap the text box to edit the message content.
• Use the keyboard to make your changes.
• Remember: You can’t add images or fancy formatting to SMS.

Step 5. Save Changes:

• Once you’re done editing, scroll to the bottom and tap the Save button.

FAQs

Can I add images or GIFs to my Shopify SMS notifications?

No, Shopify SMS notifications currently only support text and links. Visual content like images or GIFs cannot be included.

Is it possible to change the sender’s name or number for Shopify SMS notifications?

Yes, you can customize the sender’s name or number in your Shopify settings under “Notifications.” However, remember that certain restrictions and regulations might apply based on your country and carrier.

I’ve made changes to my SMS template, but the old template is still being sent. How can I fix this?

Make sure you’ve saved your changes after editing the template. If the issue persists, try clearing your browser cache and refreshing the page.

Can I use Liquid variables in my SMS notification templates to personalize the messages?

Yes, Shopify allows you to use Liquid variables in your SMS templates to dynamically insert customer or order information, such as their name, order number, or shipping address.

What’s the best way to preview my SMS notification changes before sending them to customers?

You can send a test SMS to yourself or a colleague to see how the changes look on a real device. This helps you ensure the message is formatted correctly and all variables are populated accurately.

In conclusion

By following the steps outlined, you can customize important SMS messages to better craft personalized and concise messages that enhance customer communication. It is recommended that you leverage the available customization options and preview your changes before deployment to ensure a seamless and informative experience for your customers.

Related Posts:

• How to View and Resend SMS Notifications for an Order
• Shopify Tutorials 2024
• Shopify SMS Marketing: All You Need to Know