Providing tracking numbers for shipped orders is important for customers and the overall shop experience. Customers want visibility into where their package is in the delivery process. And having tracking uploaded helps contribute to positive shop metrics like on-time shipping rates.

However, with multiple daily orders typically being processed and fulfilled, manually tracking them one by one can be time-consuming. Don’t worry, in this article, we will provide a step-by-step guide on how to add tracking numbers to a fulfilled order. Let’s read on!

How to add tracking numbers to a fulfilled order

Step 1: Access the Orders Page

To begin, log in to your Shopify admin dashboard. Once you’re logged in, locate and click on the “Orders” option in the left-hand menu of your Shopify admin interface.

Step 2: Locate the Fulfilled Order

After navigating to the Orders page, you’ll need to find the specific order you want to add tracking information. Shopify provides a few ways to help you locate the desired order:

• Use the search bar: If you know the order number, customer name, or other identifying details, you can type them into the search bar at the top of the Orders page to quickly find the order.

• Apply filters: Shopify offers various filters that you can use to narrow down the list of orders. For example, you can filter by order status (such as “Fulfilled”) to only display orders that have been fulfilled and are ready for tracking numbers.

• Scroll through the list: If you have a smaller number of orders, you can scroll through the list until you find the fulfilled order you’re looking for.

Step 3: Add Tracking Information

On the order details page, look for the “Fulfilled” section. Click on the “Add tracking” button within the Fulfilled section. A dialog box will appear, prompting you to enter the tracking number.

Type in the tracking number provided by your shipping carrier. If Shopify automatically recognizes the tracking number format, it will suggest the corresponding shipping carrier. If not, you manually select the correct carrier from the drop-down list or choose “Other” and enter the tracking URL if necessary.

Step 4: Notify Customer (Optional)

After you have added the tracking number and selected the shipping carrier, you have the option to notify the customer about their shipment and provide them with the tracking information.

To do this, simply check the box labeled “Send notification email to customer.” Once you have confirmed that the notification box is checked, click the “Fulfill items” button to complete the fulfillment process.

Step 5: Save changes

After entering the tracking number and selecting the carrier, click the “Save” button to finalize the changes.

FAQs

In conclusion

Our article has provided you with a straightforward process for adding tracking numbers to fulfilled orders on Shopify. Implementing this practice helps improve communication and build customers’ trust, ultimately contributing to a better shopping experience.

Read more: How to Change Order Number in Shopify