Automation- How to Disable a Customer’s Account on a Desktop
Managing your Shopify store means handling customers who come and go. Sometimes, you might need to deactivate a customer’s account to keep your customer list organized and manageable. In this guide, we’ll show you how to deactivate a customer’s account on Shopify in just three simple steps, both on desktop and mobile. Let’s get started!
How to Disable a Customer’s Account on a Desktop
Deactivating a customer’s account on Shopify using the desktop version is straightforward. Follow these simple steps:
- Step 1: Log in to your Shopify admin panel
On the left-hand side, find and click on “Customers” to access a list of all your customers. Please note that only customers with activated accounts can be disabled.
- Step 2: Select Your Customer
From the customer list, find and click on the customer whose account you want to disable. This action will take you to the customer’s profile page, displaying all their details.
- Step 3: Disable Account
On the customer’s profile page, you’ll find the “Disable account” option, typically represented by a ban-sign icon below the customer’s name. Click this button to confirm the action, and the account will be deactivated instantly.
How to Disable A Customer’s Account On Mobile Version
iPhone
- Step 1: If you use the Shopify app on your iPhone, you can do the following steps:
- Step 2: Open the app. On the main screen, click on the three-dot icon “…” in the right corner of the screen > Click Customers.
- Step 3: Then, click on customer information and select “Disable customer” using the same operation on the desktop.
Android
The implementation on Android will be similar to the above two methods. However, the access method will be slightly different because the app interface on the two operating systems is slightly different:
Steps: On the main screen interface, select Stores > Customers >, select the customer profile you want to disable, click the “Disable customer” button, and hit “Save” to save the changes.
Bottom Line
Disabling a customer’s account on Shopify is a simple but effective way to manage your customer list. Whether on desktop or mobile, the process is quick and straightforward. This can help you keep your store’s customer data clean and organized. Remember, managing your customer list effectively can lead to better business operations and improved customer relationships.
FAQs
You can deactivate a customer account by following the steps above. If you need to completely delete the customer data, go to the customer’s profile and look for the delete option, but remember, this action is irreversible.
Shopify doesn’t have a direct “ban” feature, but you can disable the customer’s account to prevent them from logging in. Additionally, you can block specific customers from checking out by setting order limits or applying specific discount restrictions.
Disabling an account means that the customer’s profile remains in your system, but they will no longer be able to log in or make changes to their account. It effectively makes their account inactive without deleting their data.
To block customers from checking out, you can set up specific checkout restrictions or use third-party apps that allow you to blacklist certain customers based on criteria like their email or IP address.
By managing customer accounts effectively, you can maintain a smooth operation for your Shopify store, ensuring a positive experience for both you and your customers.
Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.
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