Are you struggling to cancel your Shopify free trial or terminate your subscription before the trial period ends? This article walks you through the detailed steps to cancel Shopify free trial via the Shopify admin panel without unexpected charges, ensuring a smooth exit. Don’t risk losing money—follow our expert tips to cancel your Shopify trial safely and effectively in 2025!

What You Should Do Before Canceling Your Shopify Free Trial

Before canceling your Shopify free trial, it’s crucial to take several necessary steps to ensure a smooth transition and avoid potential issues.

Backup Data And Information

Before canceling your Shopify free trial, backing up all your data and information is essential. Shopify provides tools to export your store data in CSV format, including products, customers, orders, and more. This backup ensures that you don’t lose valuable information during the free trial management process. Make sure to organize the data systematically so it’s easy to import into another platform if needed.

Check If Credit Card Information Is Provided

Double-check your payment settings and billing page to ensure your credit card information is not stored in your Shopify account. If it’s saved, remove it to prevent accidental charges or renewals after your trial period ends. Keeping your payment information secure is crucial, mainly when you no longer actively use the platform. This simple step can save you from future unexpected financial transactions and hassles.

Store Login Credentials

Store your Shopify login credentials securely, including any Google account/login information if you use that method to access your store. While it might seem obvious, having easy access to your Shopify account information is vital, especially if you plan to resume or migrate your store later. Store your username and password safely, preferably using a reliable password manager. 

Properly managing your login credentials enhances security and streamlines the process if you return to Shopify or switch to another platform.

How To Cancel Shopify Free Trial: Step-by-step

If you wish to end your Shopify account within the free trial period and have yet to choose a pricing plan, there’s no need for any action. Your account will automatically be frozen, and no charges will apply once the trial period ends. However, if you want to actively end Shopify trial period, follow these steps using the Shopify dashboard.

Step-By-Step Guide For Ending The Free Trial Before It Expires

Step 1: Access your Shopify account

Begin by logging into your Shopify account through your preferred web browser. Once inside your dashboard, navigate to the ‘Settings’ tab and select ‘Plan.’

Step 2: Deactivate Your Trial 

Within the Plan details section, find information about your current plan, the upcoming billing date, and any added payment methods. Look for the option to ‘Deactivate trial’ and select it.

Step 3: Confirm Cancellation 

A dialog box labeled ‘Deactivate store’ will appear. Choose ‘Cancel Subscription And Deactivate Store’ to proceed with your subscription cancellation.

Step 4: Provide Reason for Closure 

Shopify will prompt you to specify the reason for closing your account. Select your preferred reason from the provided list and submit your choice. Click ‘Continue’ to proceed.

Step 5: Finalize Deactivation 

To complete the process, Shopify will ask you to undergo a brief security check. Enter your password as instructed to confirm the deactivation. Click ‘Deactivate now’ to finalize the Shopify free trial closure.

If you choose a pricing plan before the end of your free trial, then you need to pause or deactivate your store to cancel your account manually.

Pausing Or Deactivating The Store: A Step-By-Step Guide

If you choose a pricing plan before the end of your free trial, you’ll need to navigate the Shopify admin panel to pause or deactivate your store to cancel your account manually. 

Step 1: Log into your Shopify store using the credentials of the store owner.

Step 2: Access the “Settings” option in your Shopify admin panel and choose “Plan.”

Step 3: Click on “Cancel subscription.”

Step 4: Carefully follow the prompts to cancel your subscription. Upon completion, your Shopify subscription will be terminated, and you’ll lose access to your Shopify admin.

Step 5: Navigate to “Settings” > “Plan” from your Shopify admin.

Step 6: Select “Deactivate store.”

Step 7: If applicable, explore the options to switch to the “Pause and build” plan or create a new store.

Step 8: If you still wish to deactivate, click “Deactivate store.”

Step 9: Choose a reason for the deactivation, then click “Continue.”

Step 10: Input your password and click “Deactivate now.”

If you want more information about deleting or pausing your Shopify store, don’t miss the article: How to Delete Shopify Account & Cancel my Shopify Subscription. 

Shopify Free Trial Closure: What Happens?

When you cancel your Shopify free trial, your store enters a state of suspension, effectively freezing all activities. During this period, you won’t face any charges from the billing and payments system but will lose access to your Shopify store.

How long can you access data after ending your free trial?

Shopify takes a cautious approach to your data. Rather than instantaneously erasing your store’s information, Shopify retains your data for 2 years post-cancellation. This time window serves as a grace period, allowing you to reconsider your decision.

Within these 2 years, you have the option to reactivate your store. If you decide to continue with Shopify, you can do so by selecting an appropriate pricing plan. By opting for a paid plan, you regain full access to your Shopify store. 

On the other hand, if you choose not to reactivate after 2 years, Shopify will permanently delete your data after the grace period elapses. It’s essential to make an informed decision within this timeframe, as once the data is deleted, it cannot be recovered. 

Avoid Shopify Billing: Consider Alternatives to Cancellation

Here are what you can consider instead of ending your Shopify free trial to avoid Shopify billing issues:

Extend The Trial

Before making hasty decisions, check if the platform offers trial extensions or special deals. For example, Shopify provides exclusive offers like a reduced rate of $1/month for the next three months. This extended trial period allows you to explore the platform’s capabilities further and assess if it aligns with your business needs without incurring significant costs. 

Choose The Cheapest Plan And Pause Your Store

If you already subscribed to a plan during the free trial and now you’re considering cancellation, we recommend you choose the most economical plan, which is the Shopify Basic plan, and then choose to Pause your Shopify store, just in case you might want to come back to use Shopify later.

The Pause and Build plan allows you to maintain your Shopify store at a reduced monthly cost of $9 USD while temporarily deactivating the checkout feature. You can still access the admin panel to edit products, but customers won’t be able to make purchases. This plan could be beneficial if your store operates seasonally or is only open for limited durations.

If you want to start selling products again, then you can reopen your store at any time by choosing a new plan.

Explore Other Platforms To Compare

You also can take the time to thoroughly research and explore other e-commerce platform alternatives for Shopify available in the market, like Wix or Big Ecommerce. Look beyond just the popular ones; numerous platforms cater to various business needs. 

Create a checklist of essential features such as payment gateways, inventory management, and customer support. Evaluate transaction fees, scalability options, and user reviews. By conducting a detailed comparison, you can identify a platform that fits your budget and offers the functionalities required for your business model. 

Don’t hesitate to take advantage of free trials or demos these platforms might offer, allowing you to experience their interfaces firsthand.

How to Cancel Shopify Free Trial on Mobile

Canceling your Shopify free trial on mobile requires navigating through the Shopify dashboard with some slight interface differences:

• Step 1: Open your mobile browser and log into your Shopify store (the Shopify mobile app doesn’t support cancellation features).
• Step 2: Switch to desktop view in your browser settings for better navigation of the Shopify admin panel.
• Step 3: Tap the “Settings” icon in the lower part of your screen to access account settings.
• Step 4: Select “Plan” from the menu options to view your billing page.
• Step 5: Scroll down to find “Deactivate trial” or “Cancel subscription” depending on your account status.
• Step 6: Follow the on-screen prompts to confirm your cancellation.
• Step 7: Provide a reason for cancellation when prompted.
• Step 8: Enter your password to complete the cancellation process.

Being able to manage your free trial on mobile gives you the flexibility to handle your subscription cancellation from anywhere, ensuring you can avoid Shopify billing issues, even when you’re away from your computer. If you encounter any difficulties, don’t hesitate to contact Shopify support for assistance.

Remove Shopify Account After the Trial: A Detailed Guide

If you’ve tried this e-commerce platform and decided it’s not for you, you might want to completely delete your Shopify account rather than just ending the free trial period. Here’s how to do it:

• Step 1: First, follow the steps above to terminate Shopify free trial or subscription.
• Step 2: After cancellation, contact Shopify support via their help center to request complete account removal.
• Step 3: Explain that you want to remove your Shopify account permanently, not just deactivate it.
• Step 4: Verify your identity when prompted by the support team.
• Step 5: Confirm that you understand this action is permanent and all data will be removed, in accordance with Shopify’s terms of service.

Remember that removing your Shopify account is different from simply ending your trial. When you delete your account, all your store data, personal information, and settings will be permanently removed from Shopify’s servers after the standard 2-year retention period outlined in their terms of service.

Bottom Line

Our detailed guide on how to end the Shopify free trial empowers you with the knowledge and confidence to seamlessly cancel your subscription, ensuring a hassle-free experience as you move forward with your business endeavors.

FAQs